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Frequently Asked Questions

Straight answers about pricing, scheduling, warranties and the appliances we repair.

FAQ

Questions, answered

Cannot find what you are looking for? Our team is happy to help.

How much does a service call cost?

Our residential diagnostic visit is $85 and our commercial diagnostic visit is $99. If you choose to move forward with the repair, the full fee is applied toward your repair cost. You approve a clear, upfront estimate before any work begins.

Yes. We offer same-day and next-day appointments Monday through Saturday, 8 AM to 8 PM, depending on availability. Call early in the day for the best chance at a same-day visit.

We do. Our technicians service walk-in coolers and freezers, ice machines, fryers, steam tables, commercial ovens, ranges and dishwashers for restaurants, cafes and multi-unit properties.

Yes. We offer a warranty on our services, and every repair is completed in line with manufacturer guidelines so your existing appliance warranty stays protected.

We service more than 50 brands, including Samsung, LG, Whirlpool, GE, Bosch, Frigidaire, KitchenAid, Maytag, Sub-Zero, Wolf, Thermador, Viking, Miele, ZLINE and Thor Kitchen.

Yes. We install refrigerators, ranges, cooktops, wall ovens, dishwashers, washers, dryers, vent hoods, garbage disposals and more, with proper connections, leveling and a full test before we leave.

We serve Pittsburgh, Peters Township, Canonsburg, Upper St. Clair, Mt. Lebanon, Fox Chapel and surrounding communities across the Pittsburgh area.

Yes. Every PrimeFix technician is certified and insured, and receives ongoing brand-specific training on the latest appliance technology.

As a rule of thumb, if the repair costs less than half the price of a comparable new appliance and the unit is under 10 to 12 years old, repair usually makes sense. Our technician will give you an honest recommendation after the diagnostic.

Clear access to the appliance, note any error codes or unusual sounds, and have the model and serial number handy if you can find them. That helps us bring the right parts and finish faster.

You pay once the work is complete and you are satisfied. Ask our team about accepted payment methods when you book.

We are open Monday through Saturday, 8 AM to 8 PM. We are closed on Sundays.

Appliance acting up? We can likely be there today.

Book online in under a minute or call now to speak with a technician about your appliance.